Shipping Info
All the items in your order are shipped for one flat price.
Regular Ground Shipping- (Approximately 5 – 7 business days) is a flat $5 charge in the United States. There is an extra charge to ship to Alaska and Hawaii.
2nd Day Air $29.95 – Shipping in the United States, delivery two (2) business days from the day your item is shipped. Allow one business day for processing.
Next Day Air $49.95 – Shipping in the United States, delivery the following business day from the day your item is shipped. (please allow 1 day for processing the order). Call to check if you need the item in 2 business days to check 800-465-0552
Some products like urns are heavy and require large boxes to ship which makes them expensive to ship. The $49 does not cover express shipping. We will call you before the item ships to let you know the shipping cost if the $49 doesn’t cover the cost.
Business Day = Monday – Friday excluding holidays.
2nd Day and Next Day orders received after 12:00 PM PST are usually shipped the following business day.
Products are shipped via FedEx. With a few exceptions, all of the products we carry are in stock and will ship within 24 hours (Monday-Friday) of placing your order. If a product is not in stock, you will be contacted via phone or email within 24 hours of placing your order.
Returns and Exchanges:
Every item we sell is covered by Next Gen Memorials 100% satisfaction guarantee.
If you are not satisfied with your purchase simply call our support line at 800-465-0553 within seven (7) days (we are flexible on this timeframe) of receipt to verify the return shipping address and set up an exchange or apply the proper credit to your account. All items should be returned in the original packaging and shipping containers with any original packing slip enclosed. We will refund the full purchase price less shipping – unless the item is defective or was shipped as a result of our error. Refunds and exchanges are credited/processed upon receipt of the merchandise. We know choosing an urn is a very personal decision. We understand and are here to make your choice and experience a positive one. Please read our testimonials and see how we are doing.
Embroidered and custom printed products are not returnable except in the case of an error on the part of www.nextgenmemorials.com. In that case, we will reprint, embroider or engrave at no charge and reship at no charge.
Downloads are non refundable. Please call if you have any issues with downloads and we will be happy to send you another file.
